Shipping policy

Shipping Policy

nova-m ships to eligible addresses in the United States where a delivery service is available at checkout. The available service, shipping charge, applicable sales tax, and estimated delivery range are shown before payment. We do not promise delivery to an address that the selected carrier cannot service, including some remote locations, territories, or PO Boxes.

Orders are normally processed within 0–1 business day after payment has been verified. Our regular fulfilment and shipment days are Monday through Saturday, excluding U.S. public holidays. Orders placed after 2:00 p.m. Pacific Standard Time (Los Angeles) may be treated as received on the next fulfilment day.

Standard carrier transit is generally 0–1 business day after dispatch. The combined estimate is approximately 0–2 business days from payment verification.

Shipping charges are calculated or displayed at checkout in U.S. dollars before an order is submitted. Any applicable sales tax is calculated from the delivery address when required and is shown before payment.

Tracking information is emailed when the selected carrier provides a tracking number. A tracking link may take time to show movement after the parcel is first accepted by the carrier.

Customers must provide a complete recipient name, street address, apartment or suite number, city, state, and ZIP code. Contact us immediately at support@nova-m.shop if an address is incorrect. We cannot guarantee that an address can be changed after dispatch, and carrier re-delivery charges caused by an incorrect address may be charged to the customer.

If a parcel is delayed, missing, damaged, or marked delivered but cannot be located, check the carrier notice and safe delivery locations first, then contact us with the order number and photographs where relevant so we can investigate.

Contact
Email: support@nova-m.shop
Phone: 910-986-3276
Support hours: Monday through Saturday, 9:00 a.m. to 5:00 p.m. Pacific Standard Time (Los Angeles), excluding U.S. public holidays