FAQ

Where do you deliver? We deliver to eligible addresses in the United States where a service is available at checkout. Some remote locations, territories, or PO Boxes may not be supported by every carrier.

How long does delivery take? Orders are normally processed within 0–1 business day after payment verification. Standard transit is generally 0–1 business day after dispatch, for a combined estimate of approximately 0–2 business days.

When will I receive tracking? Tracking is emailed after dispatch when the selected carrier supplies a tracking number.

Can I change my address after ordering? Email support@nova-m.shop immediately. We will try to help, but an address change cannot be guaranteed after dispatch and re-delivery charges may apply for an incorrect address.

Do you accept returns? Eligible change-of-mind returns may be requested within 30 days after delivery. Items must be new, unused, complete, undamaged, and in original packaging.

Who pays return shipping? Customers pay reasonable return postage for a change-of-mind return. If an item is defective, damaged, unsafe, incorrect, or materially not as described, we will arrange or reimburse reasonable return shipping as required by applicable law.

How quickly are refunds issued? Once an authorised return is received and inspected, an approved refund is normally issued to the original payment method within 14 days.

What payment methods do you accept? Available payment methods are shown securely at checkout through Shopify and the payment providers enabled for the store.

What if my package is damaged or missing? Keep the packaging and take photographs. Check carrier notices and safe locations, then email support@nova-m.shop with your order number so we can investigate.

How can I contact you? Email support@nova-m.shop or call 910-986-3276.