Privacy policy

Privacy Policy

This Privacy Policy explains how nova-m collects, uses, and shares personal information when you visit nova-m.shop, create an account, place an order, contact us, or otherwise use our services.

We may collect your name, email address, phone number, billing and delivery address, order details, product preferences, customer-service messages, and information you choose to provide. Shopify and our service providers may also collect device, browser, IP-address, cookie, and website-usage information to operate and secure the storefront.

We use information to process and fulfil orders, calculate taxes and shipping, provide tracking, issue refunds, answer questions, prevent fraud, maintain account security, improve products and the website, and comply with legal obligations. If you subscribe to marketing, we may send promotional messages; you can unsubscribe using the link in a message or by contacting us.

We share information only as reasonably needed with Shopify, payment processors, delivery carriers, fraud-prevention providers, analytics or technology providers, and public authorities when required by law. We do not sell personal information for money.

Cookies and similar technologies help remember cart contents, keep the site secure, understand traffic, and support relevant marketing where enabled. You can adjust cookie controls in your browser, although disabling necessary cookies may affect checkout.

We retain information for as long as reasonably necessary for the purposes described above, including tax, accounting, dispute, and legal requirements. We use reasonable administrative, technical, and organisational safeguards, but no internet transmission or storage system is completely secure.

You may ask us to access, correct, or delete personal information, subject to legal and operational limits. You may also opt out of marketing communications. Send requests to support@nova-m.shop and include enough information for us to identify the relevant order or account.

Our store is not directed to children under 13, and we do not knowingly collect their personal information.

Contact: support@nova-m.shop / 910-986-3276